Poor Customer Service in Samoa
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Posted by T.P {203.5.10.172} on May 21, 2003 at 22:37:43:

Hi there

Just wondering if anyone agrees with me on this topic. Last year I visited the island during Christmas. I found that the island itself was beautiful except for the service I received during my visit. I'm talking particularly about the service that you get from employees in Apia when visiting shops, banks etc etc. I don't think they believe in good customer service practice (eg: serve with a smile). Man.... they have such attitude, it's like they look down on you as a customer just because they work in town or something???. What da?? I was so disgusted by this practice that seems to happen everywhere in town. Or is it that they are not civilised people???. I wanted to lodge a formal complaint with their newspaper but I didn't have the contact details plus I thought I'll get a second opinion. What do you think Samoa??

Soifua

(Unhappy Customer).


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